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Frequently Asked Questions

Shipping and processing

Shipping may take 5-7 business days, not including our order processing time which can take up to 5 business days excluding weekends, and federal holidays. Once the item has been handed to carrier, a tracking number will be sent to the customer. 

Damaged Orders

erimagicbeads is not liable for lost or damaged products after the order has been placed in hands of the carrier. If your product has arrived damaged, reach out to us no later than 3 days after your order has been delivered so that we may assist you in filing a claim with the shipping provider. 

Returns

All orders are final, and returns will not be accepted due to sanitary guidelines.